http://www.howtogeek.com/forum/ How-To Geek Forums Topic: Remote Assistance en Sun, 08 Nov 2009 09:10:48 +0000 http://www.howtogeek.com/forum/topic/remote-assistance#post-61834 Thu, 18 Dec 2008 23:12:58 +0000 Brazilianboiii 61834@http://www.howtogeek.com/forum/ <p><a href="http://www.Logmein.com" rel="nofollow">www.Logmein.com</a> Humm, ill give that a look. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61799 Thu, 18 Dec 2008 17:44:58 +0000 dr00t 61799@http://www.howtogeek.com/forum/ <p>If all else fails, you can also try LogMeIn.com</p> <p>It works great. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61787 Thu, 18 Dec 2008 17:10:41 +0000 LH 61787@http://www.howtogeek.com/forum/ <p>If you can get an IM connection, I don't see why you couldn't have a VOIP connection (gTalk, Skype etc).<br /> Insufficient bandwidth may pose a problem tho, I'm not sure. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61785 Thu, 18 Dec 2008 17:01:58 +0000 BobJam 61785@http://www.howtogeek.com/forum/ <p>I have no idea about the microphone or webcam, but as far as the "text box" goes, that's why I suggest an IM connection too. CrossLoop doesn't do anything else but connect you to the host machine. As I recall, the Windows RA does have a text box, but then you would have the problem with the "port forwarding" stuff and NAT traversal.</p> <p>So, on the one hand Windows RA I think provides that "text box" you spoke of but it has problems getting through a firewall, while CrossLoop doesn't provide a "text box" (which is why I suggest to supplement it with an IM connection) but goes around firewalls and is easy to use.</p> <p>My vote is for CrossLoop. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61764 Thu, 18 Dec 2008 12:22:06 +0000 Brazilianboiii 61764@http://www.howtogeek.com/forum/ <p>@BobJam<br /> Wow, Seems very simple to use.Is it possible to use your microphone during the session? Perhaps even a web cam? or at lest some sort of text box, that you can use to type to each other back and forth? </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61578 Wed, 17 Dec 2008 05:29:28 +0000 BobJam 61578@http://www.howtogeek.com/forum/ <p>Have used CrossLoop with my brother-in-law quite a bit and no problems whatsoever (and ScottW helped me take a shakedown cruise with it when I first started to use it). The only thing I would add is to make an IM connection with whoever you're going to help FIRST (and you need to get the "secret handshake" . . . access code . . . from that person anyway).</p> <p>When my brother-in-law and I do a session, we connect via IM (WLM is what we use) first, he gives me the secret handshake, and off we go.</p> <p>Read the HTG discussion ScottW linked to (the Geek wrote it and it's done well), though instead of "Join" and "Host" tabs it's now "Access" and "Share".</p> <p>If you're going to be the helper, you'll enter that access code in your "Access" tab, and the "helpee" will give you the access code ("secret handshake") from their "Share" tab. Then you press the "connect" button and tell him/her to press "connect" and accept your access when it asks, and you're off and running. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61540 Tue, 16 Dec 2008 22:49:51 +0000 Brazilianboiii 61540@http://www.howtogeek.com/forum/ <p>yes that's what i had trouble with--port-forwarding. Never got it to work. Good thing CrossLoop doesn't need that. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61529 Tue, 16 Dec 2008 20:08:49 +0000 ScottW 61529@http://www.howtogeek.com/forum/ <p>Yes, CrossLoop performs the same function as Remote Assistance, but using a different protocol. It's very easy to use and, with the permission of the remote user, you can control the keyboard and mouse of the remote machine. By creating a VPN, CrossLoop eliminates the need for port forwarding and has no trouble with NAT traversal. </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61528 Tue, 16 Dec 2008 20:04:28 +0000 Brazilianboiii 61528@http://www.howtogeek.com/forum/ <p>Oh, i have cross-loop, haven't used it yet. So using Cross-loop with pretty much the same as Remote Assistance, only easier? But i will still have control of the mouse and keyboard of the other use correct? </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61432 Tue, 16 Dec 2008 04:02:13 +0000 ScottW 61432@http://www.howtogeek.com/forum/ <p>There are lots of tutorials on Remote Assistance. Here's a very detailed one:<br /> <a href="http://www.petri.co.il/what%27s_remote_assistanc.htm" rel="nofollow">http://www.petri.co.il/what%27s_remote_assistanc.htm</a></p> <p>Most problems that I have seen are due to routers or firewalls blocking traffic. Use of a VPN, as mentioned in the linked article, can eliminate problems with NAT traversal (crossing a router). However, if a VPN is not available, port forwarding through the router may do the trick.</p> <p>If the built-in Windows Remote Assistance is not required, try CrossLoop which uses VNC to create a VPN for remote viewing and control. It's very easy to use and has no trouble doing NAT traversal. See these instructions by The Geek:<br /> <a href="http://www.howtogeek.com/howto/windows-vista/remotely-control-somebodys-desktop-the-easy-way/" rel="nofollow">http://www.howtogeek.com/howto/windows-vista/remotely-control-somebodys-desktop-the-easy-way/</a> </p> http://www.howtogeek.com/forum/topic/remote-assistance#post-61417 Tue, 16 Dec 2008 02:16:40 +0000 Brazilianboiii 61417@http://www.howtogeek.com/forum/ <p>I'm having some trouble doing a Remote Assistance with a friend of mines. I would be real pleased If someone could tell me exactly how to do it.<br /> I know that Remote Assistance pretty much allows me to take control me someone else's computer. Just want to know how to connect with someone else's computer. </p>