http://www.howtogeek.com/forum/ How-To Geek Forums Topic: Things I would like to see in the forum en Tue, 02 Dec 2008 17:22:57 +0000 http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-22970 Tue, 06 May 2008 15:50:22 +0000 Aleeve 22970@http://www.howtogeek.com/forum/ <p>I do think though that is would take too long to post and people would get annoyed.<br /> Good idea in essence, but not very practical! </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12147 Wed, 05 Mar 2008 03:56:07 +0000 mpc104 12147@http://www.howtogeek.com/forum/ <p>he said he was thinking about the idea anyway maybe we gave him more to thing about. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12145 Wed, 05 Mar 2008 03:26:13 +0000 whs 12145@http://www.howtogeek.com/forum/ <p>Now all we have to do is sell it to the Geek. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12142 Wed, 05 Mar 2008 03:03:04 +0000 mpc104 12142@http://www.howtogeek.com/forum/ <p>there you go. its fun watching you guys think. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12141 Wed, 05 Mar 2008 02:55:46 +0000 whs 12141@http://www.howtogeek.com/forum/ <p>I second mpc. That is a great idea. Maybe somewhere it should say." In order to give you a timely and accurate response, please provide this (additional) information".<br /> Edit: Now I see you already had part of this included. Looks like we think the same way. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12140 Wed, 05 Mar 2008 02:51:28 +0000 mpc104 12140@http://www.howtogeek.com/forum/ <p>jd i like that idea </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12139 Wed, 05 Mar 2008 02:47:02 +0000 mpc104 12139@http://www.howtogeek.com/forum/ <p>geek said if he did this it would be optional so if you dont want to give the the info dont.but in most cases you guys need to know i just dont see the problem. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12138 Wed, 05 Mar 2008 02:46:14 +0000 jd2066 12138@http://www.howtogeek.com/forum/ <p>That is a good question. We certainly can't help people who don't give all the needed information and quality certainly should matter more over numbers.</p> <p>As for an information box on computer information here is one idea:<br /> Instead of simple boxes for information one computer there should a computer list as part of the profile that is linked to a post.<br /> The interface for entering a new computer information or selecting an old one could be a the new topic page.</p> <p>So the interface on the New Topic post would look like this:<br /> <code><br /> Post Title: Can't do something<br /> Post Message: Problem Description<br /> Note: The following is optional but should be filled in for a faster response.<br /> Post Computer Info:<br /> Load Existing Computer Info: [ Computer A | Computer B | etc ]<br /> Operating System:<br /> Computer Make and Model:<br /> Other:<br /> [x] Save Computer Info as [ Computer X ]<br /> </code><br /> The resulting post would look like:<br /> <code><br /> Problem Description<br /> User's Computer Configuration:<br /> Operating System:<br /> Computer Make and Model:<br /> Other:<br /> </code> </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12136 Wed, 05 Mar 2008 02:30:10 +0000 whs 12136@http://www.howtogeek.com/forum/ <p>Do we really need or want these people? Those are the same that give cryptic info on their post and never bother to give us feedback. I think we should be going for a "quality clientele"; or are we in the numbers game? </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12135 Wed, 05 Mar 2008 02:16:38 +0000 jd2066 12135@http://www.howtogeek.com/forum/ <p>Not much is that sensitive about the hardware specs.<br /> It's just the more information a site asks the less likely it is someone will register and post.<br /> Someone could get impatient with filling out all the information and leave.<br /> I'm sure there are some already who would rather not give out the information already required and post anonymously.<br /> I know I don't really like to give out my email address for probably the same reason as this site requires an email and that reason is unwanted mail like spam. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12133 Wed, 05 Mar 2008 02:06:57 +0000 whs 12133@http://www.howtogeek.com/forum/ <p>I think MPC is right. The more info we have about the posters configuration, the easier it would be to approach his problem - which very often comes with a very cryptic description. And what could be so sensitive about some hardware/software specs? </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12130 Wed, 05 Mar 2008 01:06:42 +0000 mpc104 12130@http://www.howtogeek.com/forum/ <p>also you know about dell connect something like that would be good you or someone talked about that a while ago anyway i was just thinking out loud thanks for your time. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12129 Wed, 05 Mar 2008 01:01:28 +0000 mpc104 12129@http://www.howtogeek.com/forum/ <p>i would fill it out.i think it would help you and us. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum/page/2#post-12128 Wed, 05 Mar 2008 00:53:30 +0000 The Geek 12128@http://www.howtogeek.com/forum/ <p>@mpc104</p> <p>That idea is something I've been mulling over... I've been thinking of doing something like that, but making it optional, since a lot of people wouldn't want to fill it out. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum#post-12126 Wed, 05 Mar 2008 00:42:09 +0000 mpc104 12126@http://www.howtogeek.com/forum/ <p>it would be nice if we could some how put our pc spects in our profile or somewhere the experts could see what pc they are working on a lot of people dont always say when they ask a question. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum#post-12003 Mon, 03 Mar 2008 22:39:06 +0000 whs 12003@http://www.howtogeek.com/forum/ <p>Right jd, that bugger they are ducking. To send out updates without uninstallers is irresponsible by MS. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum#post-11998 Mon, 03 Mar 2008 22:01:09 +0000 jd2066 11998@http://www.howtogeek.com/forum/ <p>@Smashpmk712: It would probably be better to start a new topic to avoid confusion in this topic as this topic is mainly about HTG forum ideas. I would recommend putting the new topic in the "Geek Stuff" forum or a Windows forum if you are asking Windows software.<br /> In the new topic it would be good to list the following:<br /> What kind of knowledge base you are looking for? Something simple just some articles or one with builtin search, categories, tags, etc.<br /> What tech support you do? Depending on that the type you do it may affect what KB software you use.<br /> What web server do you have to serve out pages if you want to use a web based KB? Microsoft Internet Information Services (IIS), Apache, etc.</p> <p>@whs: I could see how that would be confusing. I didn't really think about the KB prefix for updates before.<br /> From what I can tell the updates are named like that to match the corresponding article in the Microsoft Knowledge Base.<br /> Like update 937287 has an article at <a href='http://support.microsoft.com/kb/937287'>http://support.microsoft.com/kb/937287</a> with more information on the update.<br /> Oddly enough though it seems that article wasn't updated with the information on possible problems with the update. </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum#post-11997 Mon, 03 Mar 2008 21:58:42 +0000 Smashpmk712 11997@http://www.howtogeek.com/forum/ <p>Wow... I go to lunch and don't check this and everybody gets confused! JD2066 was write I did me knowledge base. I am just looking for a simple way for my users to ask me questions and get quick answers. and also a way to track the tons of support calls I make .... possibly less if I can refer back to them. Also should I post a new topic for this? </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum#post-11994 Mon, 03 Mar 2008 21:44:04 +0000 whs 11994@http://www.howtogeek.com/forum/ <p>Thanks jd, I first thought he was referring to a DB for the windows updates (that always start with KB) like here:<br /> <a href='http://itsvista.com/topic/updates/'>http://itsvista.com/topic/updates/</a> </p> http://www.howtogeek.com/forum/topic/things-i-would-like-to-see-in-the-forum#post-11993 Mon, 03 Mar 2008 21:36:29 +0000 jd2066 11993@http://www.howtogeek.com/forum/ <p>@whs: I would guess due to the help desk reference Smash meant Knowledge Base like the one at <a href='http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/std_alp.php'>http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/std_alp.php</a>.<br /> Basicly a database of known answers to common questions. </p>