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What Really Happens a Lot of Times on Tech Support Forums [Humorous Image]
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We have all been there at one time or another when looking for an answer to those burning questions…
God Forbid You Post Something Helpful [via Geeks are Sexy]
Akemi Iwaya (Asian Angel) is our very own Firefox Fangirl who enjoys working with multiple browsers and loves 'old school' role-playing games. Visit her on Twitter and Google+.
It’s funny because it’s true.
When all else fails, the answer is to any tech problem is to just get out the “fix all” tool – otherwise known as a hammer – and smash it to bits. (Get it? “bits”!)
Yeh I get that a lot too.. is there a fix?
You forgot to include the number of people who don’t post because they get that “me too” posts aren’t helpful after about 20 or so.
Relevant XKCD on this: http://xkcd.com/979/
I’ve found this so many times… If I actually get an answer somewhere, I usually come back to and post a reply on forums where people had the same problem as I do but no one got it solved, even if the thread is several years old.
Haha, MJ got it right on the Threads from the Dead, a.k.a. zombie threads. It’s insane the number of people expecting a reply from a thread that’s five or six years old, and inevitably, it’s one of those “hey I have that problem too, how did you fix it” posts that resurrect it.
95% – People who has the same problem too.
5% – “This problem is solved in another topic.” / “http://google.com”
and it didn’t include number of people who give an answer that has nothing to do with the question
There is also the guy that says: “Oh nervermind I found the solution”. But doesn’t say it for the 10 other people in the thread.
@matt, doesn’t that just pee you off?
Wait, there are actually helpful answers on those forums??? Could’ve fooled me ;)
I’ve actually gotten a lot of help on the forums I go to.
Let’s not forget all the folks who use something better, so they wouldn’t have the problem in the first place, but they’re trolling around just to make us feel silly.
Don’t be snoofy, Hamburger… it may take a bit of wading through muck (okay, a LOT of wading, and sometimes, you’d better be able to swim!), but I’ve had my butt saved many a time by looking for answers in forums, especially over the last few weeks
That said, the graphic should include the 30% who think they have three right answer, but in fact haven’t a clue of what they’re talking about. And I say that with the knowledge that I’ve *been* part of that thirty percent on at least a few occasions.
I really expected the orange part to be those people who answer every post with, “Sounds like you have malware. Do a system scan.”
Even when you preface your issue with “I already scanned my computer with every scanner known to man and there is no malware/adware/virus/spamware/etc/etc/etc anywhere” in all capital letters and bold florescent text, there’s always at least five people piling on your post to tell you to scan more, because there MUST be something in there somewhere.
…and as of yet, there never has been for any of the issues I’ve gone on forums about.
I get that the majority of computer problems for average users probably are malware related, but when you make it clear that you’re tech-savvy, already did all the recommended scans and you’re just stymied on some weird problem and could use a fresh pair of eyes on it, “Do a malware scan” isn’t all that helpful. Actually, it’s left me with the impression that most tech support forums are full of people whose computer knowledge can be easily summed up in a hijackthis tutorial.
What Shari (above) said, is true. First response is always “Oh, your system is infected!”
Other than that, I’ve gotten a good deal of help from tech sites over the years for which I am very grateful.
Sometimes, even though it will be convenient to find troubleshooting solutions in the Internet, oftentimes the best way is to still go out and have it repaired by an expert.
They left out the ‘Flamers’ who lurk and like to insult everyone for their apparent lack of intellect even though they themselves often lack the necessary intellect to solve the issue being posted about.
Although it looks rather enormous and deep from the shore, the San Francisco Bay has as average depth of around 12 – 15 feet: about as deep as some backyard swimming pools.
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