We’ve all been there; a friend, colleague, or relative calls us with a computer problem and there’s simply no good way to diagnose it by their haphazard description alone. When you’re in that situation, how do you help? What tools do you use?
This week we’re interested in how you do your long-range trouble shooting. Do you share screens? Remotely connect to the file system of their computer? What applications make life easier when you’re the one with the technical know-how and the person you’re helping isn’t?
Sound off in the comments with your favorite web sites, applications, and other tools for offering your help from afar. Don’t forget to check back in on Friday for the What You Said roundup.
Jason Fitzpatrick is warranty-voiding DIYer and all around geek. When he's not documenting mods and hacks he's doing his best to make sure a generation of college students graduate knowing they should put their pants on one leg at a time and go on to greatness, just like Bruce Dickinson. You can follow him on Google+ if you'd like.
- Published 10/12/11