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How to Fix the "Windows Installer Service could not be accessed" Error in Windows 7

00_lead_image_windows_installer_error

Have you tried to install a program in Windows 7 that uses an MSI file as its installer and instead you saw the above error? Never fear. There is an easy solution and we’re here to help you with it.

First, click on the Start menu and select Run.

NOTE: If you don’t see the Run command on the Start menu, see our article about adding the Run command to the Start menu.

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In the Open edit box on the Run dialog box, enter “cmd” (without the quotes) and click OK.

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The Command Prompt window displays. For 64-bit Windows, type the following at the prompt and press Enter.

%windir%\system32\msiexec.exe /unregister

This unregisters the msiexec.exe file in the C:\Windows\system32 directory.

NOTE: We will show you the commands to enter for 32-bit Windows at the end of the article.

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Type the following at the prompt and press Enter.

%windir%\system32\msiexec.exe /regserver

This re-registers the msiexec.exe file in the C:\Windows\system32 directory.

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Type the following at the prompt and press Enter.

%windir%\syswow64\msiexec.exe /unregister

This unregisters the msiexec.exe file in the C:\Windows\syswow64 directory.

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Type the following at the prompt and press Enter.

%windir%\syswow64\msiexec.exe /regserver

This re-registers the msiexec.exe file in the C:\Windows\syswow64 directory.

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To close the Command Prompt window, type “exit” (without the quotes) at the prompt and press Enter.

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Reboot your computer. You should now be able to install programs that use MSI installer files.

To fix this problem in 32-bit Windows, open the Command Prompt window as described above. Type the following commands in order, pressing Enter after each:

msiexec /unregister

msiexec /regserver

Exit the Command Prompt window and reboot your computer to complete the fix.

Lori Kaufman is a freelance technical writer who likes to write geeky how-to articles to help make people's lives easier through the use of technology. She loves watching and reading mysteries and is an avid Doctor Who fan.

  • Published 03/19/14

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