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How to Opt Out of the Microsoft Office Customer Experience Improvement Program

00_microsoft_ceip_webpage

When you install any recent version of Microsoft Office, Microsoft assumes that you want to sign up for the Customer Experience Improvement Program (CEIP). There’s a check box during installation that’s selected by default and automatically signs you up for the program.

According to Microsoft, the CEIP is a tool that collects customer information to try “to improve the products and features customers use most often and to help solve problems.” Even though Microsoft claims that no personal or identifiable information is collected, it can still be worrying to people concerned about online privacy. As stated in their privacy policy:

“When you participate, we collect basic information about how you use your programs, your computer or device, and connected devices. We also collect information about how each is set up and performing. These reports are sent to Microsoft to help improve the features our customers use most often and to create solutions to common problems.”

If you have inadvertently signed up for the CEIP, but don’t want to participate, fear not. It’s easy to opt out of this program. We will use Office 2013 to show you how to do this, but you can change this setting in one of the other Office programs, as well.

Open your favorite Office program and click the FILE tab.

01_clicking_file_tab

Click the Options item in the menu list on the left.

02_clicking_options

On the Options dialog box, click the Trust Center option on the left.

03_clicking_trust_center

Click the Trust Center Settings button.

04_clicking_trust_center_settings

On the Trust Center dialog box, click the Privacy Options option on the left.

05_clicking_privacy_options

In the Privacy Options section, select the Sign up for the Customer Experience Improvement Program check box so there’s NO check mark in the box. Click OK on the Trust Center dialog box to accept the change and then click OK on the Options dialog box.

06_turning_off_ceip_check_box

Believe it or not. It’s that easy. You have now opted out of CEIP and the Office programs will no longer be collecting data about your Office usage and sending it back to Microsoft.

Lori Kaufman is a freelance technical writer who likes to write geeky how-to articles to help make people's lives easier through the use of technology. She loves watching and reading mysteries and is an avid Doctor Who fan.

  • Published 03/23/13

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