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How to Troubleshoot Google Chrome Crashes

chrome-dead-tab

If you are regularly seeing the “Whoa! Google Chrome has crashed” message, there is likely a problem on your system. An occasional crash can happen, but regular crashes are probably caused by something you can fix.

If you are curious just how often Chrome is crashing, you can type chrome://crashes into your location bar and press Enter to view a list of crashes and when they occurred. This is just one of Chrome’s many hidden chrome:// pages.

Run the Google Software Removal Tool

Google just launched a new tool that will help you clean up your Chrome browser from anything that is interfering with normal operation.

All you need to do is navigate to www.google.com/chrome/srt/ and click the Download now button.

When it restarts it’ll ask you to reset your browser, which can be really helpful in preventing crashes and other problems.

Check For Conflicting Software

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Some software on your computer can conflict with Google Chrome and cause it to crash. This includes malware and network-related software that interferes with Google Chrome.

Google Chrome has a hidden page that will tell you if any software on your system is known to conflict with Google Chrome. To access it, type chrome://conflicts into Chrome’s address bar and press Enter.

chrome conflicts

You can also check the Software that crashes Google Chrome page on Google’s website for a list of software that causes Chrome to crash. The page includes instructions for solving conflicts with some conflicting software.

If you have conflicting software on your system, you should update it to the latest version, disable it, or uninstall it. If you are not sure which software a module is related to, try Googling the name of the library.

Scan for Malware

Malware can also interfere with Google Chrome and cause it to crash. If you are encountering regular crashes, you should scan your computer with antivirus software like Microsoft Security Essentials. If you already have antivirus software installed, you may want to get a second opinion from another antivirus program.

Solve Flash Crashes

We have found that the Flash plugin Chrome includes can cause it to crash in some cases. If you are seeing regular Shockwave Flash crashes, you may want to try disabling the internal Flash plugin and using the standard Flash plugin in Google Chrome.

For instructions, read: How To Fix Shockwave Flash Crashes in Google Chrome

flashchromecrash

Switch to a New Profile

Chrome crashes may be caused by a corrupted profile. You can test this by creating a new profile from Chrome’s Settings screen. Open the Settings page from Chrome’s menu and click Add new user under Users.

Change to the new profile after creating it and see if the crashes continue to occur. You can sign into Chrome with your Google account to sync the data from your old profile. However, Google recommends you don’t copy any files from the old profile folder by hand – they may be corrupted and causing the problem.

add-google-chrome-user

Fix System File Problems

Google recommends running the SFC.EXE /SCANNOW program to check for – and fix – problems with protected system files on your Windows system if you are encountering crashes. To do this, locate the Command Prompt in your Start menu (press the Windows key and type Command Prompt), right-click it, and select Run as Administrator.

open-command-prompt-as-administrator

Type the following command in the Command Prompt window and press Enter:

SFC.EXE /SCANNOW

Windows will scan your computer for problems with system files sand fix any problems it finds.

sfc-exe-scannow


Hardware issues can also cause Chrome crashes. You may want to test your computer’s RAM and ensure it isn’t faulty.

Chris Hoffman is a technology writer and all-around computer geek. He's as at home using the Linux terminal as he is digging into the Windows registry. Connect with him on Google+.

  • Published 01/28/13

Comments (16)

  1. Keltari

    I dont believe I have ever seen Chrome crash. It is far and away the best browser out there.

  2. deno

    I have seen crashes on google chrome. Most of the times its the shockwave player or adobe player.

  3. cam2644

    I certainly experienced crashes on Google Chrome.If you do want to use this browser it’s important to know how to stop Google tracking if you don’t desire it.

  4. tecn0tarded

    when i tried google chrome, because of all the hype and no other reason, it always crashed and i had to clear the cache constantly to keep it running. comodo dragon has never crashed or had any of the slow downs i experienced with google chrome.
    is it o.k. to mention comodo products here or will some know-nothing wannaba mod (aka vistamike) throw a hissy fit?

  5. Yohan Perera

    Well, Here’s my story. Chrome was used to crash from left to right. No matter what I tried. Then I install Kaspersky URL advisor and all the problems are gone…

  6. jraparrish

    It is important to remember that Google is not a software company, they are first and foremost a Marketing company. Google Chrome was designed to gather information and to forward that information to the mothership. Don’t be so naïve as to believe you can stop it from doing so.

  7. Robert Bowen

    I use Maxthon3, Slimbrowser, Opera and NEVER have trouble.

  8. spike

    Chrome isn’t trouble free. It freezes awfully bad when the network is slow (other browsers work with slow connections much more gracefully).

  9. pbug56

    So, I typed in chrome://crashes and my PC hung for about 5 minutes – no mouse access, etc. Lovely!

    In general, I have 2 big problems with Chrome. First, when I upload and download files, whether with gmail or job application sites (actual hiring company sites), Chrome regularly crashes, in an issue that is well known but has apparently never truly been addressed. This may be related to Flash, or not. Second, on the laptop I’m writing from, Chrome is very capable of, together with the ATI video drivers, of causing TDR timeouts and BSODs. So while I would prefer to use Chrome with Gmail, I can’t take a chance of doing so on this laptop, or when doing anything involving file uploads and downloads.

    I have a 3rd issue; that Chrome makes certain things a real pain in the you know what. First, that you need to know things like chrome://… instead of giving you a settings group to just click into. Second, that you need to find a viable add-on to get Chrome to switch focus to tabs you’ve just opened. This is geekdom at its worst, and Google should know better. I started programming about 40 years ago, and if I were a professor or a development manager I’d fire or flunk programmers who made mistakes like these.

  10. oldtimer

    II agree with pbug56 about chrome:/ If you have software which will help your “customer” help himself and you let him use it, make it easy to use! It costs you nothing and makes your product stand above competition. I started programming 51 years ago on an IBM1620.

  11. B Pratt

    Just a note for those using a Chromium type browser that is not actually Chrome. If you want to get into the same type of chrome:// pages you need something a little different. For Comodo Dragon (which I use) it’s dragon:// Presumably for Chromium itself it would be chromium:// Worth knowing since it can be very useful. For instance, making sure that java is turned off. [yes, yes, I know, but LibreOffice seems to like it]

  12. Marc Savoy

    Wow. How incredibly timely this article is. I’ve just only, yesterday as a matter of fact, finally, uninstalled
    Chrome due to it not only crashing but causing my computer to shut down and do a memory dump.

    I noticed recently how unlike Firefox, it tries getting itself running up and started when you start your computer and other assertive behavior which I’ve always resented. I am sort of surprised how Chrome turned out to be as problematic as it is, with Google “Do No Evil” came the corollary of Google creating
    perfect machines, applications all because of their search results.

  13. Torben Lund

    Very timely, indeed. Over the last couple of weeks I have experienced frequent crashes. (Latest Chrome version) I ran all the tests and no problems or issues were found.

    Here is a “wild” theory; is it possible there might a problem if you are running the same applications on your Tablet/Phone (Android v 4.1.1) simultaneously, using WIFI? Especially, after I acquired the Samsung Galaxy SIII for Christmas, the crashes have been more frequent.

  14. Particolor

    Interesting!!! And here was me thinking it was Built Into It !! Just to Pizz Me Off!!!

  15. Torben Lund

    I did remove one flash in extensions but the problem continued. I un-installed Chrome, rebooted and re-loaded and so far so good. The solution with the new identity is a real killer.

  16. David Mangan

    When I attempt to link to a web site through Google Chrome I get the message “400 Bad Response Bad Bad filename micro_httpd” and the screen goes red (oh and so do I). This has only just started to occur. I have uninstalled and reinstalled Google Chrome having run the virus scanner in the meantime.
    No problem with Firefox

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