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Soluto’s New Quick Question Button Makes Family Tech Support Simple

Soluto, a computer and boot management tool, now features a Quick Question button that allows the people you help out to easily click a button and send you both a short message and a screenshot of the problem.

Any time your friend or family member presses F8, Soluto will take a screenshot of the screen, the Task Manager history, and a note from the user highlighting what issue they’re experiencing, and then email it all to you. After reviewing the email you can easily login to Soluto to remotely manage your friend’s computer and help with the problem.

For more information about Soluto you can check out our previous reviews of the service here and here, or just hit up the link below to read more and take Soluto for a test drive. Soluto is a free service (for the first 5 computers), Windows only.

Introducing Quick Question [The Soluto Blog]

Jason Fitzpatrick is warranty-voiding DIYer and all around geek. When he's not documenting mods and hacks he's doing his best to make sure a generation of college students graduate knowing they should put their pants on one leg at a time and go on to greatness, just like Bruce Dickinson. You can follow him on if you'd like.

  • Published 08/29/12

Comments (8)

  1. Iszi

    There’s a typo in the address pointer for link #1 in this story. It has “hhttp” where it should be “http”.

  2. r

    they should install the latest version of Adobe Flash…there, that was easy :)

  3. Danny

    This could be handy
    It saves the technically less able the need to explain.
    Is saves the technically more able the need to ask.

    @r
    Have you ever heard of an ‘example’?

  4. r

    @Danny

    yes…It’s one of a number of things, or a part of something taken to show the character of the whole, an instance serving for illustration; a specimen, an example illustrating a rule or method.

    …very glad I could help you out.

  5. keltari

    I really dislike Soluto. It gives unknowledgeable people easy access to break their system. When someone asks me why their computer is no longer working properly and I see Soluto is installed, the first thing I do is uninstall it. It never fails, upon uninstallation, the machine works perfectly again. At least Soluto is good at remembering and undoing its changes. I have yet to see Soluto solve any problem. Ever.

  6. Keith

    I agree with @keltari. Soluto only adds to the problem of slow startups. What else *can* it do, it shoving itself right into the startup routine. Imo, this is trouble for geek and non geek alike. I think that what the less computer savvy people could really use, is some kind of a teacher, not necessarily on call, but someone to guide and advise. They used to be called computer gurus, and they’re more desperately needed now than ever before.

  7. JESUS ESQUIVEL

    send more information a bouth computers

  8. keltari

    @Keith – thats what Superuser.com is for ;)

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