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Being the unofficial (and voluntary) IT person for a small business can be ‘enlightening’…
Non-IT Guy Rage [via Reddit]
Akemi Iwaya (Asian Angel) is our very own Firefox Fangirl who enjoys working with multiple browsers and loves 'old school' role-playing games. Visit her on Twitter and Google+.
It seems to me that a lot of “IT” people do a great deal of complaining with little realization of what’s really wrong.
In this case, count your blessings it’s only a small office. If you have that many “dummies” working with computers and making a digital mess all the time then maybe it would be worth considering putting them back on low-tech pen/pencil and paper. Either that or start a training program.
Remember: An ounce of prevention may be worth several thousand pounds of cure.
Therefore, instead of complaining about these “dummies” perhaps you can be more pro active by trying to identify the most common mistakes/blunders and then maybe make that be your first topic / training session. If you have to go back to the basics in the (re)training process then so be it. Taking the time now – while things are working – might avoid any more future headaches.
And if the boss disagrees about training people you might point out the production downside when untrained workers can’t fix it themselves. It’s only worse when these untrained people end up waiting for someone else to bail them out. Someone like you!
to the anonymous above me, there are people who won’t change their habits as long as they know someone will clean their mess
+1 @ Red
yeah, good start. but, wait until the real problems start ;)
good luck buddy! google and stackexchange are your new best friends.
Remove Local Admin Access. Fixes a lot of issues.
Employees just know that if they call me (IT) instead of learning something then the problem will be fixed in the short term. As far as they’re concerned that’s part of my job, & for the most part they’re correct. Most of my employees are architects & designers, they aren’t stupid. They have their job & I have mine.
I appreciate this comic. It’s fun to complain and make light of our lives as IT people without the title. Users can be hilarious. We’ll be proactive and all that jazz, but let us have our fun.
re anonymous: worse yet, management letting dummies coordinate and give training (i.e. cicle jerk ;-))
Worst of all – letting non IT savvy people make IT decisions! AHHHH!!!
I presume that you’ve tried to teach “users” how to use computers and all about common mistakes?
They don’t care!! That is why companies have IT Support departments, to take away the hassle of the problems that IT-illiterate users cause. As others have mentioned above already, those people are not paid to understand computers, they’re there to use the tools (Word etc) to produce their work. Suggesting that people go back to pen and paper is amusing but totally impractical, lol, could you imagine a formal letter from a solicitor hand-written?!
I challenge you to try to show some of the non-IT people in your company how to avoid those basic mistakes and see if you end up like the cartoon man above or not in a few months time because now everyone sees you as the IT guy.
Oh and before I go back to sleep:
“And if the boss disagrees about training people you might point out the production downside when untrained workers can’t fix it themselves. It’s only worse when these untrained people end up waiting for someone else to bail them out. Someone like you!”
You may also wish to point out the problems that un-trained workers cause TRYING to fix problems they have no idea about … “I read on google to remove something called the registry … ” (when it really said “DO NOT TOUCH THE REGISTRY”) for example. I ask my fellow IT workers, how much more downtime and disruption does a user cause when they try to fix something for themselves?
Coca-Cola is sold in every country on Earth except Cuba and North Korea.
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