If you tried to print, but the job just got stuck in the queue without being able to cancel it, you’re experiencing a stuck print job. There’s a simple way to clear out the print queue, but it’s not always the most obvious thing. Here’s how to do it.
Note: we encountered this problem earlier today but forgot to take a screenshot of the print queue with a stuck job, so we substituted with a picture of a regular job sitting in the queue.
Clearing a Stuck Print Job in Windows
The first thing you’re going to want to do is open up Services through the start menu search, find Print Spooler in the list, and click the Stop button.
Now open up Windows Explorer and put this into the location bar:
You might be prompted for UAC to allow access to the folder, which you’ll want to accept. Now you’ll see a bunch of files in the folder, and you’re going to want to delete all of them. Don’t delete the PRINTERS folder itself, just the files.
Now go back to Services and click the Start button to start up the service again.
At this point your stuck print job should be gone.